1. Introduction
Pepla Software Solutions (Pty) Ltd ("Pepla", "we", "us", or "our") is committed to protecting the personal information of everyone who interacts with our website and services. Our registered office is located at 107 Haymeadow Cres, Faerie Glen, Pretoria, 0043, South Africa.
This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.
2. Information We Collect
We may collect the following types of personal information:
- Contact details — your name, email address, and phone number, submitted through our contact forms or when you book a meeting.
- Website usage data — information about how you interact with our website, including pages visited, time spent on pages, and referral sources. This data is collected via Google Analytics.
- Cookies and similar technologies — small text files stored on your device that help us understand site usage and remember your preferences. See the Cookies section below for more detail.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries — when you contact us via our website, email, phone, or WhatsApp, we use your details to reply and follow up.
- To improve our website — analytics data helps us understand which content is useful and where we can improve the user experience.
- To send relevant communications — we may contact you with information about our services, but only where you have given us explicit consent to do so.
- For analytics and site performance — aggregated, anonymised data helps us monitor site health and make informed decisions about content and features.
4. Cookies
Our website uses cookies to enhance your browsing experience and to help us understand how the site is used.
- Google Analytics (G-6NH49KS65S) — we use Google Analytics to collect anonymised data about site traffic and user behaviour. These cookies help us understand which pages are visited most, how users navigate the site, and where visitors come from.
- Essential cookies — certain cookies are necessary for the basic functionality of our website, such as remembering your cookie consent preference.
- No third-party advertising cookies — we do not use any cookies for advertising or tracking purposes beyond analytics.
When you first visit our website, a consent banner gives you the option to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings.
5. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights in relation to your personal information:
- Right to access — you may request confirmation of whether we hold personal information about you and request a copy of that information.
- Right to correction — you may request that we correct or update any inaccurate or incomplete personal information we hold about you.
- Right to deletion — you may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected.
- Right to object — you may object to the processing of your personal information in certain circumstances.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact our Information Officer at info@pepla.co.za. We will respond to your request within a reasonable time and in accordance with POPIA requirements.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include secure hosting, encrypted communications, and restricted access to personal data within our organisation.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.
7. Third-Party Services
Our website integrates with the following third-party services, each of which has its own privacy policy governing how they handle your data:
- Google Analytics — used for website analytics and usage tracking. Google Privacy Policy
- Calendly — used for scheduling meetings and consultations. Calendly Privacy Policy
- WhatsApp — used as an alternative messaging channel for enquiries. WhatsApp Privacy Policy
We encourage you to review the privacy policies of these third-party services to understand how they collect and process your information.
8. Data Retention
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form submissions and enquiry records are retained for a reasonable period to allow us to follow up and provide ongoing support. Once personal information is no longer needed, it is securely deleted or anonymised.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions about this privacy policy, or if you wish to exercise any of your rights under POPIA, please contact us:
- Information Officer: info@pepla.co.za
- Phone: 066 248 9298
- Address: 107 Haymeadow Cres, Faerie Glen, Pretoria, 0043
