Intelligent Automation Powered by Large Language Models
Pepla is at the forefront of integrating AI into real business processes. We leverage the most advanced Large Language Models (LLMs) available to automate tasks that previously required significant human effort — reducing costs, improving consistency, and unlocking capacity your team didn't know it had.
From automating call centre quality assurance to summarising thousands of documents in minutes, our AI solutions are practical, production-ready, and built to integrate seamlessly into your existing systems. We don't chase hype — we deliver measurable results.
We are platform-agnostic — choosing the right LLM for each use case based on capability, cost, latency, and data privacy requirements.
Anthropic's frontier model known for nuanced understanding, safety, and exceptional long-context reasoning. Pepla uses Claude for complex document analysis, code generation, and conversational AI where accuracy and reliability are paramount.
Anthropic's agentic coding tool that Pepla uses internally to accelerate development, automate code reviews, generate tests, and build entire features with AI assistance. It supercharges developer productivity while maintaining code quality standards.
GPT-4o and the OpenAI API suite provide versatile capabilities for text generation, function calling, vision, and embeddings. Pepla leverages OpenAI for chatbots, content generation, classification, and multi-modal workflows requiring speed and flexibility.
Google's multi-modal AI platform excelling at understanding text, images, audio, and video simultaneously. Pepla uses Gemini for multi-modal document processing, visual content analysis, and applications requiring deep Google Cloud integration.
An inference platform providing access to leading open-source models (LLaMA, Mixtral, DeepSeek) at competitive costs. Pepla uses Together.ai for high-volume, cost-sensitive workloads where open-source models deliver the right balance of quality and economics.
Automatically analyse every customer call for compliance, sentiment, script adherence, and resolution quality. Our AI reviews 100% of interactions — not just a random sample — identifying coaching opportunities, compliance risks, and customer satisfaction trends in real time. Agents get faster feedback, managers get complete visibility, and quality scores improve across the board.
Build intelligent voice agents that handle inbound and outbound calls autonomously. Our voice automation solutions use speech-to-text, LLM reasoning, and text-to-speech to create natural, conversational experiences. From appointment booking and FAQ handling to payment reminders and surveys — voice AI handles routine calls so your team can focus on complex cases.
Automatically condense lengthy documents, meeting transcripts, legal contracts, and reports into concise, actionable summaries. Our summarisation pipelines extract key decisions, action items, risks, and deadlines — saving hours of manual reading and ensuring nothing critical is missed across your organisation.
Extract structured data from invoices, contracts, forms, and emails automatically. Our AI reads, classifies, and routes documents with human-level accuracy — integrating directly into your ERP, CRM, or workflow systems to eliminate manual data entry and reduce processing times by up to 90%.
Deploy AI-powered chatbots that actually understand context, remember conversation history, and resolve queries without canned responses. Our chatbots integrate with your knowledge base, CRM, and ticketing system to provide accurate, personalised support 24/7 — escalating to human agents only when truly needed.
Combine LLMs with your historical data to forecast trends, detect anomalies, and surface insights that drive better decisions. From predicting customer churn to optimising inventory levels — AI turns your data into a competitive advantage.
Pepla Voice is our flagship AI product — a production-ready voice automation platform that handles inbound and outbound calls using natural language AI. Built on top of leading LLMs, Pepla Voice can conduct surveys, qualify leads, handle FAQs, book appointments, and perform call centre quality assurance at scale.
It integrates with your existing telephony infrastructure and CRM, providing real-time transcription, sentiment analysis, and automated reporting dashboards.
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